I've been doing this since 2014 and there are a couple questions that come up more than others so we're going to take a stab at answering them here to save you some time. If your question isn't on the list, feel free to reach out through our contact form!
- How quickly should I expect to receive my purchase?
I aim to ship orders on Wednesday and Sunday evenings. Generally, your order will go out on the next shipping day if it's a normal stock piece. Please allow 7 days for updates though.
Pieces made to order (such as 26L-2 and the Shooter pieces) will take longer. Please allow 14 days for updates.
- I have a tracking number but it hasn't updated. What's going on?
This means your order has hit the workbench but couldn't be filled with current stock. You should see that tracking update within 7 days for regular pieces and 14 days for made to order.
- Do your Kydex frame sheets have sharp edges?
No, all the corners are rounded and each piece is sanded before it's sent out.
- Is installation difficult?
Generally not but there are occasions where the tolerance on our frames run wide and the tolerance on GR rucks runs narrow. Those cases may cause a little trouble. If you can't get your frame in with a little but of elbow grease, please reach out and we'll troubleshoot.